Frequently Asked Questions
Everything you need to know about your GiantRobotStore experience.
How are the robots shipped?
All items are securely packaged in industrial-grade crates and shipped via specialized heavy-freight carriers to ensure they arrive in pristine condition.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank wire transfers for high-value orders.
Are the products covered by a warranty?
Every product purchased from GiantRobotStore comes with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
Can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.